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Categories: 67
Prices: British Pounds
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Terms & Conditions
The following are the Terms and Conditions of orders placed with Talkline Sales Ltd Trading as FoneM8. On ordering from Talkline Sales Ltd you confirm your agreement to these Terms and Conditions.
Accepted Methods of Payment
There are two methods of payment for goods ordered:
Online Payment
For details of security, please see our privacy statement.
Card payments can be made using any of the following methods:
Visa
Visa Delta
Maestro/Switch/Solo
Mastercard
Diners Card
Please note that we do not accept American Express cards.
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Payment after placing order online
If you do not wish to pay online, please complete the online order form and further instructions will be presented.
The following methods of payment are accepted:
Cheque/Postal Order/Credit Card (via fax)
If you are paying by cheque or postal order please make cheques payable to 'Talkline Sales Limited' and put your order number on the back of the cheque. Post your cheque to the following address:
FoneM8
PO BOX 305
Hyde
Cheshire
SK14 2WX
This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Buying Products on Our Website
All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product's correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Complaints Policy
We want your shopping experience to be problem free. An important part of our customer service policy is that all complaints, which you may have about our services, are fully investigated.
We will endeavour to resolve complaints within 5 working days of you advising us. If it is going to take longer to resolve your complaint we will let you know how long it may take to respond more fully.
We have two distinct stages in our complaint procedure which are fully explained below.
Stage 1
Most customers' concerns can be resolved through our customer service teams, as the advisors are fully trained to deal with your complaint quickly and efficiently.
Please call 08707 662 644 to speak to one of our advisors. Please remember to have your order number ready, as this will help us to deal with your complaint more efficiently. Alternatively you can email our customer service team at shopkeeper@fonem8.com
Whilst we will do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, stage 2 of the process has been designed to assist you.
Stage 2
Please write to our management team who will look into your case. You can be assured of personal attention in resolving the outstanding problem promptly and to your satisfaction. Do not forget to include all details in
regards to your order, including order number, name and your query, giving full explanation of any contact that you have had with FoneM8.
General Manager
FoneM8
PO Box 305
Hyde SK14 2WX
FoneM8 regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.
Your Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please call 08707 662 644 with your order number ready.
You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
Refunds will be for goods only and will not include any carriage costs paid to us.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged.
We cannot be held responsible for any units that have been damaged in transit.
Delayed/Lost Delivery
If you have not received your order within 15 working days of despatch, you must immediately advise FoneM8 Customer Services of the delay/loss. In the event of a replacement order being sent, you will need to complete a "declaration of non-delivery" of the initial order. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and return by the freepost address supplied by Customer Services.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods & postage, which will then be charged to the method of payment for your order. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 21 working days of the despatch of your replacement order. Duplicate forms can be requested from FoneM8 Customer Services.
Based upon the circumstances, and FoneM8's sole discretion which is non-negotiable.
Returns Policy
1. In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
2. All of the products on sale have met our high quality-control standards.
3. Refunds will be for goods only and will not include any carriage costs paid to us.
4. Please ensure that all returns are securely wrapped and packaged.
5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
6. We cannot be held responsible for any units that have been damaged in transit.
7. To return an item, please contact FoneM8 for a returns form.
8. We do not operate a try before you buy policy.
9. Any goods found to be defective within 28 days will be replaced.
10. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
11. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
12. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
13. Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
14. In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
15. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
16. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Manufacturers Warranty
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer's warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item please contact FoneM8 for a return form and return to FoneM8 with the faulty product.
FoneM8 Returns
For repairs/replacements under manufacturers warranty, see Shipping and Returns section.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at shopkeeper@fonem8.com
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Talkline Sales Ltd. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail to you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Talkline Sales Ltd.
Fraud
Talkline Sales Ltd will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Disclaimer
Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.
Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Talkline Sales Ltd is not responsible for any damage caused to your phone.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
Copyright
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Graphics, text, software, source code & software on this website are copyright Talkline Sales Ltd. No material may be used or reproduced without the express permission of Talkline Sales Ltd and is strictly prohibited.
The following are the Terms and Conditions of orders placed with Talkline Sales Ltd Trading as FoneM8. On ordering from Talkline Sales Ltd you confirm your agreement to these Terms and Conditions.
Accepted Methods of Payment
There are two methods of payment for goods ordered:
Online Payment
For details of security, please see our privacy statement.
Card payments can be made using any of the following methods:
Visa
Visa Delta
Maestro/Switch/Solo
Mastercard
Diners Card
Please note that we do not accept American Express cards.
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Payment after placing order online
If you do not wish to pay online, please complete the online order form and further instructions will be presented.
The following methods of payment are accepted:
Cheque/Postal Order/Credit Card (via fax)
If you are paying by cheque or postal order please make cheques payable to 'Talkline Sales Limited' and put your order number on the back of the cheque. Post your cheque to the following address:
FoneM8
PO BOX 305
Hyde
Cheshire
SK14 2WX
This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Buying Products on Our Website
All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product's correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Complaints Policy
We want your shopping experience to be problem free. An important part of our customer service policy is that all complaints, which you may have about our services, are fully investigated.
We will endeavour to resolve complaints within 5 working days of you advising us. If it is going to take longer to resolve your complaint we will let you know how long it may take to respond more fully.
We have two distinct stages in our complaint procedure which are fully explained below.
Stage 1
Most customers' concerns can be resolved through our customer service teams, as the advisors are fully trained to deal with your complaint quickly and efficiently.
Please call 08707 662 644 to speak to one of our advisors. Please remember to have your order number ready, as this will help us to deal with your complaint more efficiently. Alternatively you can email our customer service team at shopkeeper@fonem8.com
Whilst we will do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, stage 2 of the process has been designed to assist you.
Stage 2
Please write to our management team who will look into your case. You can be assured of personal attention in resolving the outstanding problem promptly and to your satisfaction. Do not forget to include all details in
regards to your order, including order number, name and your query, giving full explanation of any contact that you have had with FoneM8.
General Manager
FoneM8
PO Box 305
Hyde SK14 2WX
FoneM8 regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.
Your Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please call 08707 662 644 with your order number ready.
You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
Refunds will be for goods only and will not include any carriage costs paid to us.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged.
We cannot be held responsible for any units that have been damaged in transit.
Delayed/Lost Delivery
If you have not received your order within 15 working days of despatch, you must immediately advise FoneM8 Customer Services of the delay/loss. In the event of a replacement order being sent, you will need to complete a "declaration of non-delivery" of the initial order. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and return by the freepost address supplied by Customer Services.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods & postage, which will then be charged to the method of payment for your order. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 21 working days of the despatch of your replacement order. Duplicate forms can be requested from FoneM8 Customer Services.
Based upon the circumstances, and FoneM8's sole discretion which is non-negotiable.
Returns Policy
1. In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
2. All of the products on sale have met our high quality-control standards.
3. Refunds will be for goods only and will not include any carriage costs paid to us.
4. Please ensure that all returns are securely wrapped and packaged.
5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
6. We cannot be held responsible for any units that have been damaged in transit.
7. To return an item, please contact FoneM8 for a returns form.
8. We do not operate a try before you buy policy.
9. Any goods found to be defective within 28 days will be replaced.
10. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
11. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
12. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
13. Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
14. In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
15. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
16. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Manufacturers Warranty
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer's warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item please contact FoneM8 for a return form and return to FoneM8 with the faulty product.
FoneM8 Returns
For repairs/replacements under manufacturers warranty, see Shipping and Returns section.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at shopkeeper@fonem8.com
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Talkline Sales Ltd. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail to you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Talkline Sales Ltd.
Fraud
Talkline Sales Ltd will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Disclaimer
Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.
Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Talkline Sales Ltd is not responsible for any damage caused to your phone.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
Copyright
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Graphics, text, software, source code & software on this website are copyright Talkline Sales Ltd. No material may be used or reproduced without the express permission of Talkline Sales Ltd and is strictly prohibited.
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